Refunds & Returns

Our goal at Tuff Watches is to ensure your complete satisfaction with our product. If you have any concerns or need assistance with your purchase, please don't hesitate to reach out to us. Below, you'll find our Returns Policy to guide you through the process.

30-Day Return/Exchange Period

We offer a 30-day return/exchange window from the date of your purchase. If 30 days have passed since your purchase, we regret that we can't offer a refund or exchange.

Eligibility for Return/Exchange

To be eligible for a return/exchange, the item must be in unused/new condition, identical to how you received it, and in its original packaging.

Change of Mind Returns

If you've had a change of mind, we're happy to offer an exchange for an alternate item(s) or store credit. In these cases, any additional shipping costs are the responsibility of the customer.

Non-Returnable Items

Please note that we cannot accept returns for gift cards.

Proof of Purchase

To initiate a return, we require a receipt or a means to identify proof of purchase.

Refunds Process

In cases where eligibility for a refund is met, we will request the product to be returned to us for inspection. Once we receive and inspect your returned item(s), we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within the same week. Please note that a restocking fee of up to 10% may be deducted from your total refund amount.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account. Contact your credit card company as it may take some time before the refund is officially posted. You should also reach out to your bank, as there may be processing time involved. If you've followed these steps and still haven't received your refund, please contact us at  info@tuffwatchesofficial.com

Sale Items

Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.

Exchanges

We only exchange items if they are defective, damaged, or unused and have received prior approval. To initiate an exchange, please contact us at info@tuffwatchesofficial.com and provide details regarding the defect, damage, or desired change.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Upon receiving the returned item, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.

Shipping/Returns

To return your product, please contact us at info@tuffwatchesofficial.com and we will provide you with the necessary details. Alternatively, you can arrange for the return of your order through your chosen service provider.

You are responsible for the costs associated with shipping for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if you did not pay for postage when returning the item(s).

In cases where your order is replaced under warranty, you may be requested to return the replaced item to us using a reply-paid satchel for quality review purposes. This is a condition of the warranty.

Contact info@tuffwatchesofficial.com for Return Address. 

Please consider purchasing shipping insurance for items over $75, as we cannot guarantee the receipt of your returned item.