Shipping policy

Here at Tuff Watches we strive to offer you the best shipping rates and delivery times. Every week, we are shipping out hundreds of orders to our Tuff Watches fam a.k.a YOU GUYS. 

All orders are processed and shipped within 1- 3 business days. We offer free world wide shipping which can be tracked. Due to high demand and Covid - 19 orders may take longer than expected.

Australia: Dispatch time after order confirmation is 1 - 3 business days - Delivery will take between 2 - 3 weeks due to high demand and Covid - 19. 

New Zealand: Dispatch time after order confirmation is 1 - 3 business days - Delivery will take between 2 - 3 weeks due to high demand and Covid - 19. 

Canada: Dispatch time after order confirmation is 1 - 3 business days - Delivery will take between 2 - 3 weeks due to high demand and Covid - 19. 

United States of America: Dispatch time after order confirmation is 1 - 3 business days - Delivery will take between 2 - 3 weeks due to high demand and Covid - 19. 

United Kingdom: Dispatch time after order confirmation is 1 - 3 business days - Delivery will take between 2 - 3 weeks due to high demand and Covid - 19. 

Europe: Dispatch time after order confirmation is 1 - 3 business days - Delivery will take between 2 - 3 weeks due to high demand and Covid - 19. 

*During Jan 10 to Feb 15, please add an extra 2 weeks for delivery times.

All orders come with tracked shipping for your convenience. We also offer 24/7 customer support should you have any questions or issues. 

We offer 100% money - back within a 30 day period should you not be satisfied with our product. 

DO YOU SHIP INTERNATIONALLY?

Tuff Watches is proud to ship our products all over the world! The default pricing on our site is in AUD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default Australian Dollars on the checkout page.

It usually takes 6-15 business days to arrive in your country; however, in some instances, delivery may be delayed depending on your country's customs.

HOW DO I TRACK MY PACKAGE?

Once your order is fulfilled, you will receive a shipping confirmation email. You'll get a link to the tracking history and from there you can monitor your package's progress until it's delivered to your door.

WHAT IF I NEED TO UPDATE MY ADDRESS?

Once your order is fulfilled, we cannot guarantee a change in shipping address. If we are able to catch the courier in time before the package is shipped off, we can update the shipping address for you.

An address update fee of $15USD from the courier will be transferred and billed to you over PayPal. Please note, it is your responsibility as the customer to provide us with your accurate shipping address on the order.

WILL I BE TAXED AND CHARGED VAT?

Taxes are included with your order. Your checkout price is the final price you will be charged.

HOW DO I CANCEL MY ORDER?

We know how important your order is, so we aim to fulfil orders as quickly as possible. While we cannot cancel or change an order once it has been placed, you are welcome to return the item to us in accordance with our Returns & Exchange Policy.

WHAT HAPPENS IF AN ITEM I'VE ORDERED IS ACTUALLY UNAVAILABLE?

Unfortunately, we cannot always guarantee availability of products. If the item ordered becomes unavailable or delayed, we will immediately notify you by e-mail or telephone. We never charge your credit card until your order is ready to ship, and we do not bill you for items that are not available.

A pending amount may appear on your statement immediately after placing your order as a measure to authorise your card. However, the amount will not be processed until the time of shipment; any pending amount will disappear shortly after order placement.

STILL HAVE MORE QUESTIONS?

If you still can't find what you're looking for, you can email our Customer Service Team at info@tuffwatches.com and we will be able to help you.